Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2309 Someone from NSW thinks vodafone is pathetic at 27 Dec 2010 12:28:38 PM
After months of drop-outs and important calls going directly to my voicemail (and sometimes not receiving the voicemail until hours later) I called Vodafone to ask them when my 24 month contract ends. Called the help desk and was told it would be a long wait so I opted to be called back. Vodafone called back and hang up on me. I emailed Vodafone on the 13th of December to ask them when my contract expires. As of 27 December I still have not received a reply despite the website saying I would receive a reply within 5 business days.