Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2310 Someone from ACT thinks vodafone is Bad at 27 Dec 2010 12:28:47 PM
The last three months have been really bad, continual drop outs even in normally good service areas and trying to get an Ipad connected to a pre-paid service in shop, took me four visits before service reps got it right. Was given the wrong micro-sim on two occasions. Also your call rates stink, looking at my recent calls to Papua New Guinea, how the hell can you justify (copied from my call history):
24/12/2010 12:22:02 Voice 67571733*** 00:00:02 INT $6.39
3/12/2010 18:11:26 Voice 67573210*** 00:01:23 INT $12.39
22/12/2010 19:20:46 Voice 67573210*** 00:00:02 INT $6.39
Two second connection to a voice mail and get charged bloody $6.39, absolute garbage.
24/12/2010 12:22:02 Voice 67571733*** 00:00:02 INT $6.39
3/12/2010 18:11:26 Voice 67573210*** 00:01:23 INT $12.39
22/12/2010 19:20:46 Voice 67573210*** 00:00:02 INT $6.39
Two second connection to a voice mail and get charged bloody $6.39, absolute garbage.
Calling a backwater country to an automated line which is provided by an entirely different carrier and therefore charges Vodafone for you to use.
6 bucks a minute sounds right on the money.