Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2313 Someone from WA thinks vodafone is Not enough swear words available at 27 Dec 2010 12:29:02 PM
Vodafone. IM SO GLAD TO BE FREEEEE OF YOU! When the "scheduled maintenance" that occured on a saturday a few weeks back, i was left with a brick of an iphone 4 with no service available. Most vodafone users around me got their service back that night. Me however - No. SIX DAYS OF NO SERVICE! I rang every single day trying to figure out what happened, being left on hold for hours at a time, being disconnected etc - then on the sixth day I spoke to someone who said it takes seven days once they've put a 'voucher in' to source the problem, and ohhh, they forgot to put the voucher in so i have SEVEN MORE DAYS TO WAIT. Well obviously this led me on a tirade of abuse for a good 10 minutes saying I want OUT and NOW and i want my 200 dollar bill WIPED and blah blah blah.
Well after being told to wait while he transfers me to the accounts department to cancel the contract i screamed 'dont you dare put me on hold again!!!" and I was told "it's an internal transfer so it wont be as long a wait". OH REALLY? 2 hours.... 2..... hours. of.my.life.
Anyway it turned out to be worth it as after explaining how long I had been without service and how they breached the contract, they wiped my bill, told me they would refund my handset fee i pid up front and let me out of my contract - just have to send the handset back.
Now I'm with optus and they PWN VODAFONE SO HARD!
Well after being told to wait while he transfers me to the accounts department to cancel the contract i screamed 'dont you dare put me on hold again!!!" and I was told "it's an internal transfer so it wont be as long a wait". OH REALLY? 2 hours.... 2..... hours. of.my.life.
Anyway it turned out to be worth it as after explaining how long I had been without service and how they breached the contract, they wiped my bill, told me they would refund my handset fee i pid up front and let me out of my contract - just have to send the handset back.
Now I'm with optus and they PWN VODAFONE SO HARD!