Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2327 Someone from VIC thinks vodafone is at 27 Dec 2010 12:31:27 PM
Great we now have a website to vent our anger at a company that reaps in hundereds of thousands of $$$$$$$$$$ in profits and ignore the most important part..THERE CUSTOMER BASE ! My first of many problems started when I paid $25 to have my mobile phone unlocked via there less than impressive website. After paying the $25 so I could use my phone in Thailand, once I arrived there I found I had NO COVERAGE because my phone WASNT unlocked !!! I AM STILL WAITING NEAR 12MTHS LATER FOR MY $25 BACK OR HAVE THE PHONE UNLOCKED !!! Also I have a Vodafone USB stick for my internet and the coverage is absolute terrible ( Frankston Area) with it dropping out and when it does work I have poor reception. I have called the call centre( useless bunch of non speaking and caring people) and been told that it is not my area but the tin roof I have on my house that is the major problem of my recetion complaint???? Vodafone need to get english speaking people who understand the word anger and empathy if you want to keep your customers coz this little black duck is about to find another internet company to deal with.
27 Dec 2010 12:52:56 PM: I think your problem is the fact that you live in Frankston
27 Dec 2010 01:07:41 PM: lol, i think his real problem is that he doesnt know the difference between "getting a phone unlocked" and "global roaming" are...
28 Dec 2010 01:21:20 PM: No, the person clearly wanted to use a local Thai SIM in his phone so that he didn't have to pay roaming charges.