Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2335 Someone from QLD thinks vodafone is Utter fail at 27 Dec 2010 12:34:53 PM
I'm a 20 year old student.
I'm on a $69 cap with for the iphone + $8 insurance, 1 gb of internet and access to 3g network. In little under a year my phone stopped being able to connect to the 3g network, the internet became extremely slow and the phone would often miss calls.
I called Vodafone while at uni and spent close to and hour waiting on the phone. I had to hang up. No one answered. I tried calling again later and got through. I told them that I would like a new phone and felt entitled to one as I had been paying the extra insurance costs. They told me I would have to pay an additional lump sum of just under $200 to repair the phone. I hung up. As it happened they did discount me a month off of my 24month contract due to reception issues, however, I'm still paying way too much for a service that is overpriced and barely functional.
The internet is too slow for the 1gb of data entitlement, services such as googlemaps are cumbersome and the general utility of my phone is undermined by poor hardware performance and a service provider who, like others have said before, seem to disregard the nature of a contract. I'm paying $78 for a service I could get on a $50 or $30 cap.
Thank god someone set up this website.
I'm on a $69 cap with for the iphone + $8 insurance, 1 gb of internet and access to 3g network. In little under a year my phone stopped being able to connect to the 3g network, the internet became extremely slow and the phone would often miss calls.
I called Vodafone while at uni and spent close to and hour waiting on the phone. I had to hang up. No one answered. I tried calling again later and got through. I told them that I would like a new phone and felt entitled to one as I had been paying the extra insurance costs. They told me I would have to pay an additional lump sum of just under $200 to repair the phone. I hung up. As it happened they did discount me a month off of my 24month contract due to reception issues, however, I'm still paying way too much for a service that is overpriced and barely functional.
The internet is too slow for the 1gb of data entitlement, services such as googlemaps are cumbersome and the general utility of my phone is undermined by poor hardware performance and a service provider who, like others have said before, seem to disregard the nature of a contract. I'm paying $78 for a service I could get on a $50 or $30 cap.
Thank god someone set up this website.