Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2337 Someone from VIC thinks vodafone is Fail Fail at 27 Dec 2010 12:35:08 PM
Was originally a Crazy Johns customer (Roams on Voda) until my contract came up for renewal. Voda offered the best deal on the iPhone 4 so I thought I would continue. Silly thing is, my house is terrible for voda coverage. The reception is poor at the front of the house, but usable. Walk two metres to the rear of the house, and there is no coverage at all. Whilst on a call, I have to stand perfectly still, or the call drops out. SMS can often take hours to send / recieve and dont even try PXT / MMS messages. I rang to complain and was just told that they were working to fix the problems and I should be patient. Plus, I was then politely told that as I was in a contract, there was very little IO could do anyways. Nice FAIL!