Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2343 Someone from Somewhere else thinks vodafone is poor global roaming service at 27 Dec 2010 12:37:13 PM
over the last 2 years i've sufferred constant call drop outs with roaming in central bangkok. trying to run 2 businesses and poor reception aren't a winning combination. thank god for email and customers who are willing to call international numbers, otherwise i'd be broke.
bradman had a 99.99% run rate...but vodafone's drop out rate is matched.
yeah, i've sent countless emails to resolve issues, spoken with customer service operators (in egypt, phillipines, india, etc) at my expense at international rates, and had family ring on my behalf in australia and advocate on my behalf...and still the service is hopeless.
vodafone's email service always says they've resolved the problem, sending out "problem solved' emails, which causes further frustration.
their overseas call support always want to know "what the weather is like in australia" & that "they want to visit"...how would i know what the weather is in australia, i'm in bangkok making a complaint...and as for travel plans to australia, great...but don't use vodafone if you want to do the stop over in bangkok.
vodafone do my head in...i've been using this number for 10 years straight...so i'm boxed in with a high priced service that doesn't deliver...if the service delivered, i'd have no problem.
please feel free to contact me in regards to any further support or complaints to vodafone...this is the very short version of months of dealing with incompetance.
five-8clothing@hotmail.com
bradman had a 99.99% run rate...but vodafone's drop out rate is matched.
yeah, i've sent countless emails to resolve issues, spoken with customer service operators (in egypt, phillipines, india, etc) at my expense at international rates, and had family ring on my behalf in australia and advocate on my behalf...and still the service is hopeless.
vodafone's email service always says they've resolved the problem, sending out "problem solved' emails, which causes further frustration.
their overseas call support always want to know "what the weather is like in australia" & that "they want to visit"...how would i know what the weather is in australia, i'm in bangkok making a complaint...and as for travel plans to australia, great...but don't use vodafone if you want to do the stop over in bangkok.
vodafone do my head in...i've been using this number for 10 years straight...so i'm boxed in with a high priced service that doesn't deliver...if the service delivered, i'd have no problem.
please feel free to contact me in regards to any further support or complaints to vodafone...this is the very short version of months of dealing with incompetance.
five-8clothing@hotmail.com