Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2355 Someone from NSW thinks vodafone is Epic at 27 Dec 2010 12:38:43 PM
Complained may times over the phone about reception and issues with my new phone. Went into Glendale and Jesmond stores many times to be ignored by staff, managed to get one helpfull guy who swapped my sim because he could see I had no reception in store. New sim didnt resolve the issue called again had to send phone away for repair at own cost to be repaired, came back still faulty. Called vodafone again and the promised they would send out a technical support person to check signal in my area, advised there was no issues. Went into vodafone store to compain once again to be ignored by staff and advised them I would like a pay out figure the advised it would be over $500.00 I advised I would be happy to pay to get away from Vodafone for good. Lodged a COMPLAINT ONLINE WITH THE aUST tELICOMUNICATION oMBUSMAN TO WHICH THEIR REPLY WAS TO TRY AND LET vODAFONE RESOLVE THE ISSUE.Still owe Vodafone over $250.00 as i am trying to pay the debt off, have been blacklisted by Vodafone to which I could not care less. Am now with Telstra and couldnt be happier.