Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2366 Someone from VIC thinks vodafone is poor coverage at 27 Dec 2010 12:40:57 PM
the coverage just keeps getting worse, more so since they took over "3" I live within the inner suburbs of Melbourne, most calls I make, I can hear my own voice in the background, many drop-outs, and voice delays... all making my calling experience poor at best.
Their mobile broadband is no better, more like mobile dial up with slow speeds, thats when it gets coverage and wants to work , as this service also drops out multiple times while using.
Also trying to call customer support is just a joke... the longest I waited to speak to someone in India, was 54 minutes and if I get though within 30 minutes im very surprised.
They seem to like changing call rates without notification or warning, which is fine if its a old call rate, not one that has been just advertised .. ie $3 per 10 minutes to call New Zealand, then quickly changed back to $2.40 per minute.
Once my CONtract is up, im off to sign up with another provider... Ive been with vodafone for 11 years, both here in Australia and New Zealand, and the last 3 years on contract here... but clearly they dont care about their customers or the service they provide, and nor does most of the other networks, but at least the others have more reliable services.
Their mobile broadband is no better, more like mobile dial up with slow speeds, thats when it gets coverage and wants to work , as this service also drops out multiple times while using.
Also trying to call customer support is just a joke... the longest I waited to speak to someone in India, was 54 minutes and if I get though within 30 minutes im very surprised.
They seem to like changing call rates without notification or warning, which is fine if its a old call rate, not one that has been just advertised .. ie $3 per 10 minutes to call New Zealand, then quickly changed back to $2.40 per minute.
Once my CONtract is up, im off to sign up with another provider... Ive been with vodafone for 11 years, both here in Australia and New Zealand, and the last 3 years on contract here... but clearly they dont care about their customers or the service they provide, and nor does most of the other networks, but at least the others have more reliable services.