Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2370 Someone from TAS thinks vodafone is Poor service, poor web support at 27 Dec 2010 12:41:48 PM
Re: prepaid broadband. Internet service drops out frequently, or slows to a useless crawl. And at top speed it ain't too speedy.
More frustratingly, I know they removed their Paypal recharge option, probably because it was so frequently out of order. At a recent recharge, however, I couldn't even recharge online with credit card - making me have to drive to the shop especially to buy a voucher. It's as if they don't actually _want_ their customers' money. This is the first time I've complained on a forum or anywhere else about a company, but Vodafone really do seem to me very indifferent to their customers.
More frustratingly, I know they removed their Paypal recharge option, probably because it was so frequently out of order. At a recent recharge, however, I couldn't even recharge online with credit card - making me have to drive to the shop especially to buy a voucher. It's as if they don't actually _want_ their customers' money. This is the first time I've complained on a forum or anywhere else about a company, but Vodafone really do seem to me very indifferent to their customers.
27 Dec 2010 04:28:04 PM: Thank you for mentioning the credit card problem. I have the same issue and am tired of having to drive to the service station when I run out of credit. I have contacted Vodafone about this and asked why they wont accept my credit card and they cant give me an answer.
28 Dec 2010 08:21:39 AM: lol, does anyone remember that you could not even view Vodafones own website thorough the Vodafone Wireless mobile connection a little while back. You could not recharge / check balance / register a complaint through the websites. No access was allowed. Fixed now but I moved on shortly after wards.