Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2379 Someone from SA thinks vodafone is Customer service at 27 Dec 2010 12:44:23 PM
Customer Service in the use of their automated processing of Customer calls is tedious and time consuming and at times frustrating. Button after button to be pressed and then you end up with some one from India or else where. Due all fairness i must say that io am satisfied with the Mobile Internet for my PC. In contrast to others I know who often had drop out issues with others such as Optus. o I opted for Vodafone and all is ok with my internet reception.
I think most complaints are referred to Mobile Phone usage. I don't use any of the Big Providers. I use a small player where I get great service and good value. perhaps it's time for amny of you Guys to simply just move on to other smaller players and get your justice that way. Then the bigger players will be forced to lift thir Game.
Let's be fair here. Optus and Telstra are also much to be desired hence even more of a reason to look for alternatives on the Net.
I think most complaints are referred to Mobile Phone usage. I don't use any of the Big Providers. I use a small player where I get great service and good value. perhaps it's time for amny of you Guys to simply just move on to other smaller players and get your justice that way. Then the bigger players will be forced to lift thir Game.
Let's be fair here. Optus and Telstra are also much to be desired hence even more of a reason to look for alternatives on the Net.