Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2402 Someone from NSW thinks vodafone is no reception at 27 Dec 2010 12:50:55 PM
i have no reception about 60% of the time, even in open areas, no reception.
None of my contacts can never reach me, i i recieve sms about 4 or 5 hours after it was sent.
None of my contacts can never reach me, i i recieve sms about 4 or 5 hours after it was sent.
27 Dec 2010 12:53:49 PM: Then you sir, have a faulty phone.
27 Dec 2010 03:39:36 PM: Its not a faulty phone, its a faulty network, it happens to me too on both my Nokia's.
27 Dec 2010 04:44:42 PM: I'VE BEEN A CUSTOMER OF VODAFONE FOR AS LONG AS I CAN REMEMBER,AND I AM SO PISSED OFF CAUSE EVERY TIME I SIGN UP FOR ANOTHER 24 MONTH PLAN THEY ASSURE ME THAT THE RECEPTION WILL BE MUCH BETTER WITH THE UPGRADED HAND SET BUT IT WAS ALL CRAP JUST TO KEEP ME AS A LOYAL CUSTOMER.......WELL WHERE IS THE LOYALTY ON THEIR BEHALF TO GIVE ME THE SERVICE I'M ENTITLED TOO......AND WHEN I RING 1555 FOR ANY REASON,WHICH I HAD DONE SO LAST WEEK,NOT ONLY, DID I HAVE TO WAIT FOR UP TO 30-45mins, SOME GUY FROM INDIA WHOM CAN NOT UNDERSTAND THE PROBLEM I HAVE, TELLS ME THAT HE CAN NOT RECTIFY THE PROBLEM AND THAT THE NETWORK WAS DOWM, HE WENT ON IN SAYING THAT THE PROBLEM WITH THE RECEPTION WOULD BE FIXED BY DAYS END......WHAT A LOAD OF SHIT....I WONT GO ON BUT THAT'S JUST SCRAPING THE SURFACE.....CORRECT ME IF I'M WRONG, IF YOU RECIEVE SOMETHING THAT DOSN'T WORK,SHOULD WE PAY FOR IT??????????
27 Dec 2010 05:27:35 PM: its incredibly tiresome to read caps lock writing btw...
27 Dec 2010 05:41:07 PM: Caps lock rage
27 Dec 2010 08:25:32 PM: VODAFONE IS THE CRAPIEST NETWORK I'VE EVER JOINED. RIGHT AT THE BEGGINING MY FONE KEEP DROPPING OUT & THEY ASKED ME TO FIX THE FONE NOT THE NET WORK BUT THEN I GOT THE FONE BACK & STILL THE SAME UNTIL NOW. MY SON IS AT THE CHILDCARE & WHEN THE CHILDCARE RANG ME I COULD NOT HEAR ANYTHING THEN DROPPED OUT THEN I RANG BACK IT DROPPED OUT AGAIN. IT'S VERY IMPORTANT TO HAVE A FONE TO RECEIVE MESSAGES & FONE CALL BUT THIS NET WORK IS A DISASTER. MY CONTRACT WILL BE FINISHED ON THE 14TH OF FEB 2011 SO I CANNOT WAIT TO CHANGE TO THE OPTUS OR TELSTRA BUT NEVER AGIAN THIS SCRAPPY NET WORK VODAFONE. I DO NOT RECOMMEND THEM TO ANYONE!!!!!!!!!!!
27 Dec 2010 08:31:04 PM: my fone is alway show NO NET WORK COVERAGE most of the time even when I'm just outside the building or front yard. I received my SMS after 5 hours & did not understand why my friends always text me middle of the night.
28 Dec 2010 12:16:09 AM: I;m an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodaphone phone, internet and customer service qualities. Our customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.