Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2408 Someone from TAS thinks vodafone is reaping what they've sowed at 27 Dec 2010 12:52:43 PM
Poor reception in Hobart CBD and surrounding suburbs - weird black spots in main shopping centres or certain suburbs.
The worst issue for me is the 3G speed. Using the speedtest app averages 2.00Mbps down and 1.0Mbps up in Melbourne CDB - Hobart CBD averages 0.10Mbps down and 0.50Mbps up.
These are not the '3G' speeds I want to be paying $79 a month for. I'd be interested to know what other people average in Tasmania.
The worst issue for me is the 3G speed. Using the speedtest app averages 2.00Mbps down and 1.0Mbps up in Melbourne CDB - Hobart CBD averages 0.10Mbps down and 0.50Mbps up.
These are not the '3G' speeds I want to be paying $79 a month for. I'd be interested to know what other people average in Tasmania.
Telstra is better but still nowhere near their 7.2 they advertise.
I really hope this all makes a difference,
Tin-Tin.
Granted, I get the odd drop out, but f*** me, I used to get those on Telstra too (not that you'll hear anybody admit to it on any online blogs). They can happen with any wireless network anywhere in the world.
I'll bet that you'll find that most people who are reporting problems are using new generation smartphones such as iPhone or any phone running the Android OS.
The reason that they will be having more problems than anybody else is because smartphones are constantly synchronising data in the background for various apps.
Say for the sake of the argument that a mobile tower has 50 channels available to carry voice calls, video calls, and data connections.
Voice calls only use one channel each, so that 1 tower can simultaneously handle 50 voice calls.
Video calls and data connections on the other hand, take up 2 channels each, therefore reducing the total number of simultaneous events that it is able to handle.
Most of the time you'll find anywhere up to 100 "keep up with the Joneses" types (most of whom just have to have an iPhone because it will be the answer to their coverage problems) crammed into an area that is covered by a single tower, all with their background data turned on so that their Facebook etc keep synching throughout the day.
Bang - there you have it - instant congestion.
So to those who think getting an iPhone 4 or similar phone is the answer to their problems, I'm sorry - but it isn't. By using one of these types of phones, you are in fact directly contributing towards your own problems.
For the record, yes I happen to be a Vodafone customer, but I am not (and have never been) an employee of Vodafone, although I will admit to having worked in the mobile telecommunications industry in the past.