26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2408 Someone from TAS thinks vodafone is reaping what they've sowed at 27 Dec 2010 12:52:43 PM
Poor reception in Hobart CBD and surrounding suburbs - weird black spots in main shopping centres or certain suburbs.

The worst issue for me is the 3G speed. Using the speedtest app averages 2.00Mbps down and 1.0Mbps up in Melbourne CDB - Hobart CBD averages 0.10Mbps down and 0.50Mbps up.

These are not the '3G' speeds I want to be paying $79 a month for. I'd be interested to know what other people average in Tasmania.
27 Dec 2010 02:24:31 PM: Launceston= hit and miss. in the CBD its fine, out in the northern suburbs its shit. As soon as you get up near Prospect and start heading towards the NW Coast then there is no reception for over half the trip. Dodgy and intermittent on the NW Coast. It reverts to GPRS and wont work in some areas. All in all: annoying and not worth it.
27 Dec 2010 03:46:46 PM: Half the time 3G works really, really slowly in Hobart CBD and the other half of the time it's switching between 3G and EDGE. Surely someone can make Vodafone PROVE that their network is 3G and that people can USE it?
28 Dec 2010 02:45:09 PM: I generally always use gsm/edge because 3g is just not worth it, I know i will get a signal and data speeds I can deal with but 3g, I just give up... I once called VF to complain, they did not believe me, wanted me to complete a 50 question complaint feedback form thing, could not be bothered because they made reporting of outages etc too difficult. I gave up on my wireless broadband when it would create a net connection but would not transmit, either up or down...
28 Dec 2010 08:43:14 PM: Vodafone data in Hobart is absolutely crap. I have done extensive testing all over Tasmania. Actually Devonport has been the best I can get. Northern suburbs of Hobart around Brighton, Bridgewater, Gagebrook, Old Beach are a waste of time.
Telstra is better but still nowhere near their 7.2 they advertise.
28 Dec 2010 10:47:18 PM: what would you expect in hobart im surprised you use mobiles down there i would of thought you would be putting the 6 digits on each hand to better use like playing banjoes and dynamiting catfish in the dam
29 Dec 2010 01:22:50 AM: I've been with Voda for about 3 years now, I haven't been able to get 3G on my mobile 'broadband' anywhere in Launceston, so I only use it in Melbourne where I get a 'poor' to 'good' 3G signal. I got an iPhone last year and have found I can get reception in the City and in Norwood but not in Newstead (directly between the City and Norwood!) No reception in Prospect, Hadspen, Newnham or Rocherlea apart from the occasional one bar of reception to recieve a message that can be up to three hours old. I hate the idea of going to Telstra because as far as I can see they are a major rip off. They are unwilling to match Voda's plans or caps even though they have the client base and the reception. I don't even use their home phone survice anymore. Has anyone else signed up for the 'My Say' email survey? every time they ask if I have any comments on improving their business all I badger on about is reception. I hope everyone else is doing the same.
I really hope this all makes a difference,
29 Dec 2010 11:30:12 AM: i have been using vodafone internet connection for about a year now and for that that time i get nothing but a constant poor connection and alot of the time none at all i live in glebe nsw and you would think that i would get fantastic reception , i have talked to several vodafone people about this issue and still nothing gets done about . mark murray
31 Dec 2010 08:03:36 PM: no planed 3g in any of tassie.....
1 Jan 2011 06:54:36 PM: n
1 Jan 2011 07:01:39 PM: maybe mr mark murray could move elly-may and the cousins north to stay with him,knock back a cask of lambrusca and swap vodafone war stories,that would be entertaining enough ,you wont have to give yourself grief about the internet then.
7 Jan 2011 09:24:00 PM: "No planned 3G in any of Tassie...." So I guess that the "3G" on the screen of my phone and my ability to make video calls are figments of my imagination?

Granted, I get the odd drop out, but f*** me, I used to get those on Telstra too (not that you'll hear anybody admit to it on any online blogs). They can happen with any wireless network anywhere in the world.

I'll bet that you'll find that most people who are reporting problems are using new generation smartphones such as iPhone or any phone running the Android OS.

The reason that they will be having more problems than anybody else is because smartphones are constantly synchronising data in the background for various apps.

Say for the sake of the argument that a mobile tower has 50 channels available to carry voice calls, video calls, and data connections.

Voice calls only use one channel each, so that 1 tower can simultaneously handle 50 voice calls.

Video calls and data connections on the other hand, take up 2 channels each, therefore reducing the total number of simultaneous events that it is able to handle.

Most of the time you'll find anywhere up to 100 "keep up with the Joneses" types (most of whom just have to have an iPhone because it will be the answer to their coverage problems) crammed into an area that is covered by a single tower, all with their background data turned on so that their Facebook etc keep synching throughout the day.

Bang - there you have it - instant congestion.

So to those who think getting an iPhone 4 or similar phone is the answer to their problems, I'm sorry - but it isn't. By using one of these types of phones, you are in fact directly contributing towards your own problems.

For the record, yes I happen to be a Vodafone customer, but I am not (and have never been) an employee of Vodafone, although I will admit to having worked in the mobile telecommunications industry in the past.
21 Jan 2011 08:47:46 PM: Mornington - lucky if we get 45kdownload on wireless internet