Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
242 Someone from NSW thinks vodafone is Consistently consistent at 17 Dec 2010 02:14:19 PM
From the beginning anything that could go wrong has gone wrong with my vodafone experience. Transferring over from 3 (and by the way they are the same company now) my phone number disappeared into the ether for 5 days and I had no connection... Spent a couple of days on the phone to various people in Mumbai and got nowhere. Thank god I have a friend who works at Vodafone, I forwarded the issue to her and someone ported the number ported over as a favour... Then next, of course the internet connection didn't work either... another 2 days of calls to Mumbai... nothing... they are so painful.. spend 2 hours on the phone "i'll just transfer you to someone sir then...." beep beep beep (disconnection. go back to beginning). Similarly the only way I got it sorted out was to ask my friend again to call in some favours at Vodafone. Which takes me up to today.. Of course the MMS facility doesn't work either on my phone... I just can't muster the strength to call the centres again to go through the pain. I've been into the shop to ask them and they can't fix it. In a way I have resigned myself to the fact that I won't have MMS. In summary this company really needs to get its act together or they will go under.