26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2486 Someone from QLD thinks vodafone is THE ABSOLUTE WORST THING SINCE THE BLACK PLAGUE at 27 Dec 2010 01:15:31 PM
I have been on my current Vodafone contract (the 69 Cap+insurance/iphone.16gb/3G) for over a year now. And i have had absolutely below standard reception nearly, & i am not exaggerating this at all, (i don't see the point in that) the ENTIRE (whole) time. I signed the contract in Toowong and i live one postcode over..and about 2 km away and i get VERY-LITTLE TO NO SERVICE. By this i mean..no email, no internet, no google, no apps no service bars..and above all...THE MOST RIDICULOUS LACK OF ANY REASONABLE AND/OR USEABLE CONTENT AND/OR COVERAGE in the history of mobile phones, smart, internet capable phones, or mobile contracts in Australian Mobile history. Its has been the biggest, and most expensive, not to mention frustrating waste of time and money iv'e ever had THE PRIVILEGE TO PAY FOR. I miss calls i didn't even know HAD CALLED...I even went in to politely complain, i have been given 2 new sim cards..which did nothing. I sat in polite silence and often thought just how unfair and criminal my whole situation was..everybody else could use there phones to netbank...to chat ..to buy things..and yes, to even answer a call from a friend living next door, down the road or in the next state....i couldn't even successfully check my email....and yet, i was, have been, and still am forking out 79.00+ a month for the privilege to have a nice shiny expensive brick..Oh, yeah because its so useless i ended up buying a second pre-paid on another network so...yeah, i now use that and still pay for Vodafone...Im now so angry and disappointed with this company i cant even watch an add with the Vodafone logo...Cricket etc etc
I cannot go into a store anymore and listen to the endless and equally useless excuses and denials
I was so upset and angry and thought i would always just suffer in silence...but it seems that other people out there felt the same way..im glad i found this site..maybe, if just one person reads this, they may think twice before signing that contract and ending up wasting all there time and money too....and having to deal with the "VODAFONE EXPERIANCE" OR perhaps the lack thereof.

it makes me sick every time i see the logo..despite merging with 3MOBILE AUSTRALIA AND BECOMING VHA AUSTRALIA, I AND EVIDENTLY 1000'S Australian customers, who do the right thing and pay all our bills on time are being blatantly taken massive advantage of.

~Vodafone i despise you beyond contempt..i pray for your destruction and hope that one day, i may see you torn apart limb from limb..the things i would do you..if you were a person and not a corporation (difference?) and my (useless) i-phone had a sharpened stainless steel edge on it.~
--In all seriousness though, everything above is the absolute, absolute truth...why would waste my time on holidays to write this otherwise...