Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2498 Someone from SA thinks vodafone is Extreme at 27 Dec 2010 01:16:59 PM
Was in big mess. 2 years ago I was in Europe with my phone being my only communication. Vodafone smsed me that I had irregular usage on my phone and to sms to confirm that was expected (I thought that was a good idea actually, until it unfolded into a disaster). I smsed. No response - after many, many tries. Then they disconnected my phone. Long story short, it cost me thousands of dollars of phone calls to 'Lara', who could only repeat: "I don't understand, did you mean customer service?", not to mention hundreds in hotel phone bills to sort it out. Their apology? $100 gift voucher... Unbelieveable!! (and the technical support I finally got through to had no idea how to reconnect the service - that cost untold dollars - for their incompetence!)