26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2501 Someone from VIC thinks vodafone is Positively disgusting at 27 Dec 2010 01:17:55 PM
I signed up to Vodafone in early October 2010 based on very confident advice from crazy johns at Westfield Doncaster, stating that their coverage was better than Optus and the coverage map shown to me had all my areas of interest covered. To my horror on my drive to work the very next day I noticed signal drop outs as I drove south east on the Monash Freeway. I had no coverage at my place of work! After abut 6 weeks of constant painful calls and hours of listening to LARA's cheerful yet irritating rant of 'we'r flatout at the moment', Vodafone agreed to cancel my contract. I was informed that I would get a bag by mail and had to send by my phone. 5 weeks and a few more calls past I never received this bag! I am currently on holiday so was left with no option but to return my phone to the crazy johns store that I got it from.
Vodafone is honestly not fit to be a telco, I will be happy to invest some of my time in doing whatever it takes to teach them a lesson.
27 Dec 2010 01:27:07 PM: it took me 3 months to get this bag to return my broadband modem, and about 10 phone calls to the company (see above rant). Then i ended up getting 2 bags in one day. Fuckn idiots.