Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2506 Someone from NSW thinks vodafone is extremely! at 27 Dec 2010 01:18:22 PM
Ive been with vodafone for years. my last contract i had no problems, seemed like a good carrier etc. so i decided to renew my contract for another 2 years (this is about 5 months ago). Since then i have had nothing but problems!! I don't get txts till 5-6 hours later, sometimes in the middle of the night. People try to ring me and it goes straight to voicemail, thus i miss out on work opportunities, as my work means i must be on-call and reachable at all times. If people do get through to me and i pick up the phone they cannot hear me, and end up having to hang up, ring back and hope that they can actually hear me the next time. My next problem, is i upgraded my plan because i was going over my cap, i was told i have $650 worth of included calls. I continually checked my usage online only to find out they started charging me after about $580, rang up to complain about being overcharged etc. only to find out that the 650 worth of included calls is after GST, but the amount they show u on their website when u login is BEFORE GST. I think this is total BULLS*&@*#&$@*T!!! Totally deceiving, and i believe intentional as a way of cheating people out of trying to stay within their cap. Overall, i am really angry at Vodafone and cannot wait to get off this joke of a company.