Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2516 Someone from NSW thinks vodafone is extraordinarily at 27 Dec 2010 01:22:00 PM
ive had several issues with vodafone... from being charged for data wen i am supposed to be on an unlimited data plan to being refused a replacement phone free of charge, when the phone they gave me to replace a previous phone was faulty from the start. i went into one of their stores and was spoken to very rudely and accused of causing the damage wen it was faulty from the moment i used it. and told to speak to their complaints department who spoke to me extraordinarily rudely and again accused me of causing the damage. i am have an ongoing medical condition and this confrontation caused me significant distress and aggravated my condition. When i sent the first phone in to be repaired i asked if the unlimited data would be still included even tho i wasnt using a blackberry. when i received my next bill it had over $250 dollars worth of internet fees. it took me an approximation of about 4 days to actually get a hold of someone who would actually be bothered to assist me. waiting on hold for over 3 hours at a time. it is unacceptable and something needs to be done. i am now stuck with 2 phones that do not work and vodafone has done nothing to offer a solution.
27 Dec 2010 03:31:11 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"