26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2517 Someone from SA thinks vodafone is substantial fail at 27 Dec 2010 01:22:08 PM
Does anyone know how much it costs Vodafone to send a message? I can only assume it would be minimal, such as a few cents a message. So why are we paying over 20 cents a message? And with the millions Vodafone make, why can't they hire double the call centre employees, and hire them from Australia? Obviously every dollar counts more than customer service.
27 Dec 2010 03:53:47 PM: i used to work for a teleco and it costs them .5 of a cent to send a message the rest is pure profit......
29 Dec 2010 12:17:59 AM: If you have ever heard of the term outsourcing you would know it is better for a company to outsource their call centers. Thats why every carrier in AUS has indian call centers. I call the vodafone call center all the time and i can hear them fine its just the racist people in aus dont want to listen and when they can't understand it they say the indians can't talk properly.
29 Dec 2010 03:32:49 AM: I work with a LOT of Indians and I get along with them and can understand them all fine. And I am sorry but sometimes on the phone when you get a call centre in India or Egypt, their accent is just too thick to understand. Or they speak too fast with an accent, and its hard to follow. I often find that they have the same issues with our Aussie accents. Sometimes you ask them to explain something, and they just repeat the same explanation that you already didnt understand 5 times. Its really frustrating. It also doesnt help that they don't know various areas of Australia, and when there are 20 Mahmuts or Mohammeds in the Egyptian office (yes I actually found this out) then it makes it very difficult to put through a complaint also about a rude or dodgy customer service rep.
So while I have nothing against Indians as a race, I do agree with the above post, thats Australian based customer service reps are way easier to speak and relate to.
29 Dec 2010 01:55:27 PM: just for the record, 'race' is only a social concept. we're all human. you could be more genetically similar to someone born in india or china than to someone born down the street. just saying....
29 Dec 2010 02:29:48 PM: It's not just understanding THEM, there is a clear communication issue with them understanding ME and my issue. I don't know how many ways I can explain the same issue over & over again, but even if I use all the technical terms it just does not compute. I really have to speak like an idiot to get them to even remotely understand the basic concept of my issue. The last one I spoke to did not even understand 'add to cart' or 'add to basket' in their online store. Like... hello, why are you trying to communicate with me when you clearly cannot understand a single word of English. Surely there is someone better to speak to.



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