Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2519 Someone from NSW thinks vodafone is at 27 Dec 2010 01:22:29 PM
For the past 5 years my voicemail has called me with my messages, but since taking it off for an overseas trip then putting it back on, I now get a text message instead and have to ring my voicemail for each message which costs me every time.
I have called Vodafone atleast 5 times to have it fixed but each time I hit a deadend in frustration. For example, the last time I rang the automated voice said it was a 45 minute wait or I could leave my number and someone would call me back. I left my number, and someone did ring me back but after I explained what my problem was, she said she had to transfer me to another department to have the issue fixed...but when she transferred me I got the "it's a 45 minute wait" automated message again and no option to leave my number.
I'm so fed up and just glad that my contract is up in February.
I have called Vodafone atleast 5 times to have it fixed but each time I hit a deadend in frustration. For example, the last time I rang the automated voice said it was a 45 minute wait or I could leave my number and someone would call me back. I left my number, and someone did ring me back but after I explained what my problem was, she said she had to transfer me to another department to have the issue fixed...but when she transferred me I got the "it's a 45 minute wait" automated message again and no option to leave my number.
I'm so fed up and just glad that my contract is up in February.