Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2522 Someone from QLD thinks vodafone is No signal in my street at 27 Dec 2010 01:23:13 PM
Vodafone map shows full signal strength in my street (Chapell Hill, Brisbane) but there is no signal at all. Vodafone Technicians acknowledge this and say the map is just a guide, and that sales staff don't have access to actual coverage maps. I sent my USB modem back and they cancelled my contract however each month I get a threatening notice saying I haven't returned the modem, and I owe them money. Each time I've phone them and they finally acknowledge I have sent the modem back and I owe nothing. When I asked for an apology and a letter or email acknowledging receipt of the modem and confirming my contract is dead and I don't owe them any money, they refused both requests. Great customer service!
My understanding of a contract is that both parties have obligations. Your obligation is to pay the account when its due, and theirs is to provide a service. If you're paying and they're not providing the service you signed up for, they've broken the contract - go straight to TIO.
My understanding of a contract is that both parties have obligations. Your obligation is to pay the account when its due, and theirs is to provide a service. If you're paying and they're not providing the service you signed up for, they've broken the contract - go straight to TIO.
27 Dec 2010 01:39:50 PM: well said mate it appears vodaphone are in constant breach of all their supply contracts.
27 Dec 2010 01:50:42 PM: See "decrepit reception & service" above - I told Vodaphone they had broken my contract and also asked for similar receipts & letter to no avail. Seems we have all been kept isolated until now but the game is now up for this bad deal.