Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2527 Someone from VIC thinks vodafone is ARGH! at 27 Dec 2010 01:25:30 PM
I'm with Three (bought out by Vodaphone earlier this year)and was in a two handsets on one plan deal. In order to upgrade my handset I was told I needed to transfer the service into my name (it had been in my mother's name as we signed up when I was 17 although I have always paid my own bills). I was told this would take a month, then I could upgrade. I worked my way through the Kafkaesque red tape and agreed to wait the month it would take for the transfer of service. The transfer went through two days ago and now I discover that after having been with them for 10 years and having a phone that is four years old because it was too dificult to get a new one on the contract I was on, I now have to wait another three months to upgrade my handset on my new plan because they consider me to be a new customer with a new phone. No one mentioned this when they told me I had to sign up to a new plan in my own name. I now have a four month wait for a new phone and am locked into a contract when I was given the impression by their staff that I could upgrade right away which was why I agreed to the new contract in the first place. Deceptive conduct, no?