Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2529 Someone from QLD thinks vodafone is Absolutely appauling at 27 Dec 2010 01:26:16 PM
I live in a fairly big City and am always having to find "hotspots" within my house just to be able to use my service. But even when you do locate one of these areas if you move your phone even in the slightest receiption drops completely. Making a call is unheard of, answering a call is hit and miss as the person on the other end 9 times out of 10 cant hear you even though they are crystal clear. Vodafone tells me this is due to a problem with my brand new iPhone4 that THEY sold me. I also waited 13 weeks for a replacement handset of another phone THEY also sold me only to be accused of trying to get something for nothing. And on Christmas eve I woke to find my service had been disconnected due to Vodafone failing to credit my account with over charges that they had placed on my bill and then promised to credit which they didnt. After 3 hrs 45mins I finally got sense out of them and got my phones switched back on. Vodafone is the worst telco company I have ever delt with. I too want to cancel my contracts and leave. Sorry its so long winded but believe me this is only a very small part of my grip with this company.