Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2547 Someone from VIC thinks vodafone is Mega Fail at 27 Dec 2010 01:31:39 PM
I was silly enough to buy a phone on Vodafone Prepaid a while back. The phone wasn't a known brand. Just said Vodafone on it. Anyway, only a few weeks after buying the phone I accidentally ran over the charger with my desk chair and wrecked it. I tried to get a replacement at Vodafone shops and they said they didn't have any. I tried ringing Vodafone and they said the didn't have parts for it even though I had just bought the thing. I asked for my call to be escalated and the manager I spoke to said it was my own bad luck and I would have to get another phone! Like I said I had only had the phone a few weeks and they just told me to buy another phone. No other chargers would fit the phone 'cos it was some weird Vodafone own brand. So I had a bran new phone I could not charge and Vodafone said that was my fault.
For other reasons I didn't bother getting a new phone for a long time afterwards. Of course I didn't get Vodafone. But when I tried to get my old number ported over I couldn't. I went to the Vodafone shop and they told me my old number had been "made inactive". Whatever that means. I had a 365 day pre paid so you would think the number would not be used often. Anyway, they wanted me to pay them to make my old number active again. I didn't pay them. I got a new number instead which is a pain but it's better than giving money to a terrible company like Vodafone.
I hate them. Dealing with Vodafone was a disaster for me. And it's not just technical problems. They treat their customers with contempt. They do not deserve your business. Don't deal with them or you'll be sorry like I was.
For other reasons I didn't bother getting a new phone for a long time afterwards. Of course I didn't get Vodafone. But when I tried to get my old number ported over I couldn't. I went to the Vodafone shop and they told me my old number had been "made inactive". Whatever that means. I had a 365 day pre paid so you would think the number would not be used often. Anyway, they wanted me to pay them to make my old number active again. I didn't pay them. I got a new number instead which is a pain but it's better than giving money to a terrible company like Vodafone.
I hate them. Dealing with Vodafone was a disaster for me. And it's not just technical problems. They treat their customers with contempt. They do not deserve your business. Don't deal with them or you'll be sorry like I was.