Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2558 Someone from NSW thinks vodafone is Outrageous at 27 Dec 2010 01:33:30 PM
After reading the article on the Sydney morning herald I finally realized that I wasn't the only person experiencing incredibly poor network service. I've gone for months with terrible service. I've spent a lot of time thinking "it must just be my location or even my phone" but after hearing the same problems from my business partner, my wife and then gradually everyone I know who has signed with vodafone- I've finally come to the conclusion that I've been paying for a service that is not delivering on even the most simplest of functions. Clients can't contact me, I can't call my family of friends from home- it's not only a massive inconvenience- it's a huge concern when you might have to make an emergency phone call! SO I called vodafone and told them that I wasn't going to pay this months bill. They agreed. I encourage every vodafone customer to not to pay their latest bill and demand a refund. They can't refuse but unfortunately it hasn't made a difference to their service.