Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2571 Someone from NSW thinks vodafone is Extreme! at 27 Dec 2010 01:35:52 PM
2 years ago, I decided to get a new phone on contract with vodaphone (my previous phone was stolen after my house was robbed...btw, it was also under a vodafail contract and they wouldn't redeem the insurance that had been paid for over the last one and a half years because a crook climbing through an already broken window and taking things is apparently my fault and is considered as me 'leaving my phone in a public place'.)
But I digress. I went on the cheapest plan at the time, which was something like $49. I knew I could easily pay it even though I was only working weekends. After a few days, I relish in the amazing (at the time) web browser on the phone. I didn't want to go too much over the $49 cap so I used it very sparringly, thinking that the downloads would cost the same as other companies (12c p/mb). I literally downloaded one song and checked my facebook twice a day but never looked at pictures or made posts.
A month later, my first bill comes in and it's $578. That's a lot of money when you're a 19 year old student.
I promptly called vodaphone and soon found out that they were actually charging me 12c per KILOBYTE! It takes 8kb for google to load up on my phones browser so that's about ONE DOLLAR to load up the google homepage!!
I then get a call a couple of days later and the vodadrone asked me if I wanted to add a mobile internet service for an extra $10 per month in which I would receive 20mb of internet data and when I go over the 20mb limit, I will only be charged 12c per MB. I don't think I've screamed at anyone more in my life.
2 years on, I'm 21 and owe vodafail over $1000.
They're not getting a single cent.
But I digress. I went on the cheapest plan at the time, which was something like $49. I knew I could easily pay it even though I was only working weekends. After a few days, I relish in the amazing (at the time) web browser on the phone. I didn't want to go too much over the $49 cap so I used it very sparringly, thinking that the downloads would cost the same as other companies (12c p/mb). I literally downloaded one song and checked my facebook twice a day but never looked at pictures or made posts.
A month later, my first bill comes in and it's $578. That's a lot of money when you're a 19 year old student.
I promptly called vodaphone and soon found out that they were actually charging me 12c per KILOBYTE! It takes 8kb for google to load up on my phones browser so that's about ONE DOLLAR to load up the google homepage!!
I then get a call a couple of days later and the vodadrone asked me if I wanted to add a mobile internet service for an extra $10 per month in which I would receive 20mb of internet data and when I go over the 20mb limit, I will only be charged 12c per MB. I don't think I've screamed at anyone more in my life.
2 years on, I'm 21 and owe vodafail over $1000.
They're not getting a single cent.
27 Dec 2010 06:19:04 PM: I feel your pain I was on a $49 cap my first bill came it was for $5000.I aint paying a cent either.