26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2585 Someone from VIC thinks vodafone is I'm looking at going to telstra! at 27 Dec 2010 01:39:22 PM
I have been a loyal vodafone customer for 8 yrs and in the past 3 yrs the service just seems to get worse and worse. I run a buisness from my phone and a lot of the time i never recieve a call only a msg ring to check my voicemail messages. What really pisses me off is that i count on my phone ringing to recieve the call so that way i can assure the customer of my service and in turn book them in, with the phone not even ringing i lose the job to another supplier so it costs me money. I have rang vodafone several times only to be told it is a national issue and will be fixed asap, well it never gets fixed and when i do ask for some form of compensation they say they will get back to me once they have talked to their supervisor which never happens. Enough is enough vodafone admit your mistakes and compensate the people who pay you good money for a failed service!
27 Dec 2010 06:54:19 PM: Join the dark side and come to telstra, it's better! Need any advise on network or price call telstra port Melbourne store, good service there.
28 Dec 2010 04:59:08 PM: Come to my place with your Telstra trash. No service, Vodafone full service 24/7.
Small coutry Vic town supposedly covered by Telstra and Optus, but both have no service at my home. Only Vodafone delivers!
28 Dec 2010 06:08:59 PM: Rule # 1 You get what you pay for. All you Vodafone users (losers?) signed up to Vodafone because it was cheaper than Telstra and now you're all "boo hoo, the coverage and service isnt any good". Wake up. Your getting exactly the cheap unreliable service you paid for. All wanted to get an iphone NOW, but Tesltra was too expensive. Too bad, so sad, enjoying the cheap cost now ???
28 Dec 2010 09:28:36 PM: rule #2 If you have to be a nasty prick do it on your own web site....Telstra wanker!
28 Dec 2010 10:41:50 PM: Don't even get me started on Telstra money I just paid big money to get out of a ridiculous contract with them, finally got my number out of phone number quarantine (W T .... ) signed up with Vodafone and its just as useless only cheaper