Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2612 Someone from NSW thinks vodafone is crap at 27 Dec 2010 01:45:54 PM
i live in rouse hill and i travel along old windsor rd to parramatta then from parramatta to burwood everyday.
should have pretty good coverage huh? not really. there is a 5km stretch on old windsor rd where i have no service and for the rest of the trip its laughable.
get into parramatta and i can sit there and wait for a page to load when i surf the web. fair enoough im gonna wait when im using 3g, but im talking minutes for a simple lightweight page.
im sick of it and i want out. i pay good money for a service i dont get.
should have pretty good coverage huh? not really. there is a 5km stretch on old windsor rd where i have no service and for the rest of the trip its laughable.
get into parramatta and i can sit there and wait for a page to load when i surf the web. fair enoough im gonna wait when im using 3g, but im talking minutes for a simple lightweight page.
im sick of it and i want out. i pay good money for a service i dont get.
27 Dec 2010 03:34:12 PM: yes rouse hill is the WORST area!!!
27 Dec 2010 05:19:58 PM: could not agree more. I asked when I went into Voda phone if they covered Kellyville because I had no signal with previous provider. They checked their "maps" and "Yes you have full coverage". No coverage, gave up complaining because they came up with every excuse under the sun, so have had to reconnect land line so i have a phone at home
28 Dec 2010 12:32:35 AM: Norwest Business Park is crap also, so much for doing business in a business district on vodafone!
28 Dec 2010 06:24:46 AM: Try Punchbowl too... looks like nowhere has service
28 Dec 2010 05:29:04 PM: Go further up Windsor Road - Kurrajong, Blaxlands Ridge, Glossodia - ALL laughable coverage!! YET when they sell you the plans they say... FULL COVERAGE!
28 Dec 2010 05:36:22 PM: I'm on the 15th floor of an office towe in the middle of Sydney CBD and can guarantee that my coverage reception is as poor as anything in Rouse HIll or alaong Windsor Road. I've even been as high as level 42 in our building with little improvement. When I finally escalated my complaints to Vodafone's Telecommunication Industry Ombudsmen department, the customer service rep had to ask for my land line number as she had previously attempted to call me 3times (striaght through to voicemail) and felt the the current call was breaking up so badly that she was going to drop out.
28 Dec 2010 08:55:51 PM: yes, i agreed with yoou all. I live in Rouse Hill/Stanhope here & my fone dropped out every single time I have a fone call. VODAFONE is so suck!!!