26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2630 Someone from VIC thinks vodafone is FAILS! at 27 Dec 2010 01:49:18 PM
I have been a customer of Vodafone for 10 years PLUS, always payed my bills within a respectable time bracket and never really had any issues until now. I have just discovered that my latest contract of 24 months has mysteriously gained another 3 months on top of the 24 months. I have gone into their stores and repeatedly asked for some assistance, but I do not receieve any calls etc...NOTHING. (Trying to get onto a customer service rep is a nightmare too) As far as im concerned, this is ILLEGAL and I will be trying to take this further! I too suffer from POOR reception and can only stand in one part of my home to make and/or receieve calls..Vodafone, ARE YOU SERIOUS???