Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2635 Someone from VIC thinks vodafone is Third World Country Service at 27 Dec 2010 01:50:49 PM
Ive been with vodafone since may 2010 i regret switching from optus to vodafone because:
- Poor customer service
- Long wait to get through to Customer Care
- Calls Drop Out
- Messages delayed (sending & receiving)
- UNCLEAR charges!!
I was sent out a bill for 90 dollars for the month of may paid the bill on time than my service was disconnected in November as 40 dollars was apparently overdue.. Not knowing what this 40 dollars was for i called customer care (waited 3 hours to get through to someone) and i was informed that someone had mistakenly paid 40 dollars on my account and that they sent me a bill for the wrong amount and that they had transferred the 40 dollars to the person who "accidentally" made the payment on my bill.. But i was not notified of this until i contacted them in regards to my service been cut off which was 6 months later!! NOT GOOD ENOUGH!! how can someone "accidentally" make a payment on my bill when i have my own account number and personal details and security code!!
THANKS FOR THE THIRD WORLD COUNTRY SERVICE.. CANT WAIT TILL MY CONTRACT IS FINISHED SO THAT I DONT HAVE TO DEAL WITH VODAFONE EVER AGAIN..
- Poor customer service
- Long wait to get through to Customer Care
- Calls Drop Out
- Messages delayed (sending & receiving)
- UNCLEAR charges!!
I was sent out a bill for 90 dollars for the month of may paid the bill on time than my service was disconnected in November as 40 dollars was apparently overdue.. Not knowing what this 40 dollars was for i called customer care (waited 3 hours to get through to someone) and i was informed that someone had mistakenly paid 40 dollars on my account and that they sent me a bill for the wrong amount and that they had transferred the 40 dollars to the person who "accidentally" made the payment on my bill.. But i was not notified of this until i contacted them in regards to my service been cut off which was 6 months later!! NOT GOOD ENOUGH!! how can someone "accidentally" make a payment on my bill when i have my own account number and personal details and security code!!
THANKS FOR THE THIRD WORLD COUNTRY SERVICE.. CANT WAIT TILL MY CONTRACT IS FINISHED SO THAT I DONT HAVE TO DEAL WITH VODAFONE EVER AGAIN..