Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2636 Someone from QLD thinks vodafone is Extremely poor at 27 Dec 2010 01:51:06 PM
I have recently been overseas and took my I phone with me as it was on a plan i activated international roaming and set off, After the ridiculously high invoices i started to receive i went to a vodafail store in London to unlock my phone and they told me to call Australia Vodafail to unlock it which i did to have them tell me that they couldn't but i could do it on there website which i did at a cost of $20.00.
After a couple of day's my phone was still locked so i called Australia Vodafail and they said they couldn't help me and that it would probably take a few more days so i waited, After a couple of day's my phone was still locked so i called Australia Vodafail again and they said they will try to unlock my phone after all i had been through over the phone which again was a fail.
After many hours of calling Vodafail Australia from London which i was paying them for and telling my story to people who's english was not fluent and had trouble understanding me i decided to pay 25 pounds to unlock my phone at a electronic store which worked for a couple of weeks, Then my I phone started freezing so i took it back and they wanted to charge me for it so i told them where to go and went somewhere else and they said that whoever unlocked my phone has damaged it and i said great after all that my new I phone is worthless.
If Vodafail had of unbarred my phone like there website informed me after i had paid the $20.00 i would have saved money on my phone,phone bills and still have my I phone working properly and most importantly saved many hours of my time and unnecessary stress.
If vodafone reads this and wants to rectify my situation feel free to contact me via email at bronte782002@yahoo.com or if this site feels that they can help me it would be greatly appreciated.
Best regards and great work for this web page finally someone with the brains to show big corporations that they can't get away with the rubbish they try to pull on us all.
After a couple of day's my phone was still locked so i called Australia Vodafail and they said they couldn't help me and that it would probably take a few more days so i waited, After a couple of day's my phone was still locked so i called Australia Vodafail again and they said they will try to unlock my phone after all i had been through over the phone which again was a fail.
After many hours of calling Vodafail Australia from London which i was paying them for and telling my story to people who's english was not fluent and had trouble understanding me i decided to pay 25 pounds to unlock my phone at a electronic store which worked for a couple of weeks, Then my I phone started freezing so i took it back and they wanted to charge me for it so i told them where to go and went somewhere else and they said that whoever unlocked my phone has damaged it and i said great after all that my new I phone is worthless.
If Vodafail had of unbarred my phone like there website informed me after i had paid the $20.00 i would have saved money on my phone,phone bills and still have my I phone working properly and most importantly saved many hours of my time and unnecessary stress.
If vodafone reads this and wants to rectify my situation feel free to contact me via email at bronte782002@yahoo.com or if this site feels that they can help me it would be greatly appreciated.
Best regards and great work for this web page finally someone with the brains to show big corporations that they can't get away with the rubbish they try to pull on us all.