Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2640 Someone from NSW thinks vodafone is Darwin Award! at 27 Dec 2010 01:51:42 PM
Vodafone guaranteed me unlimited free calls to another vodafone number of my choice. After signing up with them they assured me that the vodafone "best mate" free calls were active on my account to the number which i had chosen. Because I am a diligent person I repeatedly tried to check up on my account balance but the service, which is guaranteed in the contract, was unavailable for days on end. When i finally got to check my account i found that my balance was in the RED! This was because they did not activate the best mate properly. This problem happened repeatedly for the next 3 months. Everytime I called customer service I spoke to someone from overseas who tried to convince me that I would have to pay for the calls which in my contract were specified as free. The ridiculous attempts by vodafone customer service to directly deny the rights and remedies granted to consumers by the Trade Practices Act is something which needs to be addressed by the ACCC. To anyone who knows that voda has ripped them off and you are having trouble with customer service state to them that to deny your right to refund is a direct breach of section 53(g) of the Trade Practices Act. Vodafone makes money of a lot of these supposed 'mistakes' in your bill, processing of information, call drop outs, and misinformation provided by its customer service call centres. It is my suspicion that vodafone management is aware that these 'mistakes' make them money and they implement systems and policies which do not attempt to rectify these mistakes and make it difficult for customers to seek refunds.
Perhaps a new idea for Adam Brimo: VodaLeaks! Where employees on the inside of vodafone can speak out about any unethical practices which they are aware of within the organisation!
Perhaps a new idea for Adam Brimo: VodaLeaks! Where employees on the inside of vodafone can speak out about any unethical practices which they are aware of within the organisation!