Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2665 Someone from VIC thinks vodafone is Epic Fail at 27 Dec 2010 01:55:18 PM
Where do I start with Vodafone ..... First of all I signed up almost two months ago for a $49 vodafone cap, which was advertised as $450 worth of credit, 1.5gb of internet and 200 free minutes to vodafone and 3 networks across australia. It has been nothing but a nightmare! It took almost a week for my account to be set up, I was an existing customer and continued with the same number. I called vodafone to ask why it was taking so long and spent 2 hours on the phone to be told I needed to go into a vodafone store. I did go into a vodafone store, only to arrive and be told I didnt need to be there either and that my sim would connect in a " few hours" .... it didnt. So back to the store I went again, to be told again give it a couple of hours.
Secondly I ended up paying a bill twice because theyre system crashed which left me short for Xmas, and to top it off I am actually only getting 500mb of internet per month which the plan I signed up for stated 1.5gb.
Last but not least the reception is terrible, it takes weeks to get to an operator if you call them it is a disgrace!
Secondly I ended up paying a bill twice because theyre system crashed which left me short for Xmas, and to top it off I am actually only getting 500mb of internet per month which the plan I signed up for stated 1.5gb.
Last but not least the reception is terrible, it takes weeks to get to an operator if you call them it is a disgrace!