Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2679 Someone from QLD thinks vodafone is horribly fail at 27 Dec 2010 01:58:27 PM
we subscribed to vodafone prepaid broadband several months ago. i thought the problem which we faced on an ever-repeating fashion (can't connect, too slow speeds, constant drop outs) were based on the fact that we may live in a shadow or too far away from some critical point or that im too short or something but it was sort of relieving that everyone else cops this rubbish service too.
i quickly learnt that there was no point phoning 'we're here for you' vodafone because they dont answer their phone or so it seems and when youre on a mobile phone one gets pretty jack of waiting for noone to answer so one is again left to fend for oneself (on one occasion a few weekends ago i was on a mobile phone (not vodafone thankfully_ for nearly one hour but again gave up. the only thing i learnt about the extraordinarily poor service offered by try to get information out of vodafone (by phone, website and kiosks about town) is that when the little blue light is on my dongle (which is unfortunately quite often)that there is no service.
i quickly learnt that there was no point phoning 'we're here for you' vodafone because they dont answer their phone or so it seems and when youre on a mobile phone one gets pretty jack of waiting for noone to answer so one is again left to fend for oneself (on one occasion a few weekends ago i was on a mobile phone (not vodafone thankfully_ for nearly one hour but again gave up. the only thing i learnt about the extraordinarily poor service offered by try to get information out of vodafone (by phone, website and kiosks about town) is that when the little blue light is on my dongle (which is unfortunately quite often)that there is no service.