Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2692 Someone from NSW thinks vodafone is Terrible Service at 27 Dec 2010 02:00:57 PM
Thank you for your online complaint to the Telecommunications IndustryOmbudsman (TIO). Your TIO Reference Number is 10/261036. Please refer to this number in all correspondence with the TIO. Their is no constant signal on my phone, also their is no Vodafone Tower in Coffs Harbour,I have had a number of complaints to the TIO about the service, Just try puting a complaint to Vodafone through their phone service, it is impossible, here is an example of their service. Dear Sir or Madame,Regarding my phone account with Vodafone, seem I cannot get through on their answering service in this number 1300 650 410 I get to the point where it keeps saying Hang on they will be with you in a moment and that goes on for hours with no further reply, I just wanted to know why my MSS messages are not receiving or sending on their premium service. I am on prepaid and lost a lot of business through their service.