Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2720 Someone from SA thinks vodafone is Completely hopeless at 27 Dec 2010 02:09:24 PM
I have both a pre paid mobile and a 24 month mobile broadband contract with Vodafone. My text messages take for ever to go through. It will say it is sent, but the recipient will not receive the text message for between 20 minutes and 24 hours later. Signal will drop out on phone calls in metropolitan areas and in the middle of phone calls.
My mobile broadband contract is a complete joke. The contract ended nearly 10 months ago and I am still trying to get in contact with Vodafone to get the direct debits ceased. Just last week I was waiting on hold on the phone for 3 hours to try to get this issue rectified (after which time my phone signal dropped out and the call was disconnected and I had not even spoken to anyone)! I sent an email and I first get an auto matic response saying they have resolved my query and to check their website. So I sent another email saying it is not a query and it is a complaint and is not resolved and I receive another auto matic response email SEVEN days later saying there is a delay in responding and it could be another TWO weeks before I get a reply!!! During these automatic emails I received my vodafone bill via email where I was totally shocked and outraged to see I had been charged 60% more for my bill than usual!!!! They are claiming I didn't pay my last bill - it is a direct debit and the money was in the account at the time the bill was due (even though I have been trying for nearly 10 months to have this stopped)and now my bank has charged me for having a declined payment!!! Vodafone - when is this going to stop? I have had enough - I am at my wits end. Even when I was using the mobile broadband it was always slow, often it would not even connect even though vodafone claimed I could get signal at my residence. I waited out the contract because I knew it was the right thing to do, but now I can't get anybody from Vodafone to speak to so I can actually have the payments ceased. This is getting ridiculous. All vodafone say is to call their customer care number, but I only have a half hour meal break at work (if I am lucky) - I am yet to speak to a person in that time when I ring the number! You can't even leave a message for someone from vodafone to call you back - they just leave you on hold. I am an extremely dissatisfied customer and regret the day I ever signed up a contract with Vodafone.
My mobile broadband contract is a complete joke. The contract ended nearly 10 months ago and I am still trying to get in contact with Vodafone to get the direct debits ceased. Just last week I was waiting on hold on the phone for 3 hours to try to get this issue rectified (after which time my phone signal dropped out and the call was disconnected and I had not even spoken to anyone)! I sent an email and I first get an auto matic response saying they have resolved my query and to check their website. So I sent another email saying it is not a query and it is a complaint and is not resolved and I receive another auto matic response email SEVEN days later saying there is a delay in responding and it could be another TWO weeks before I get a reply!!! During these automatic emails I received my vodafone bill via email where I was totally shocked and outraged to see I had been charged 60% more for my bill than usual!!!! They are claiming I didn't pay my last bill - it is a direct debit and the money was in the account at the time the bill was due (even though I have been trying for nearly 10 months to have this stopped)and now my bank has charged me for having a declined payment!!! Vodafone - when is this going to stop? I have had enough - I am at my wits end. Even when I was using the mobile broadband it was always slow, often it would not even connect even though vodafone claimed I could get signal at my residence. I waited out the contract because I knew it was the right thing to do, but now I can't get anybody from Vodafone to speak to so I can actually have the payments ceased. This is getting ridiculous. All vodafone say is to call their customer care number, but I only have a half hour meal break at work (if I am lucky) - I am yet to speak to a person in that time when I ring the number! You can't even leave a message for someone from vodafone to call you back - they just leave you on hold. I am an extremely dissatisfied customer and regret the day I ever signed up a contract with Vodafone.