Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2730 Someone from NSW thinks vodafone is is not providing what it claims it will at 27 Dec 2010 02:11:57 PM
ok where do I start.... I purchased a plan whereby I can make phone calls, I cant make phone calls ... on a regular basis, the drop out rate is legendary, I am forced most of the time .. not sometimes.. most of the time to call back 3 - 4 times during a short conversation to continue a BUSINESS call. UNACCEPTABLE! 60 % of the time I try to call and the line will not connect! WTF
My texts can sometimes arrive 3 days late! when I send them sometimes 4 days later they turn up..the billing system is in a constant state of crazyness whereby I am forced to call the customer care (laughable) every billing cycle to sort out OVERCHARGING of my account! to bve then told dont worry Ill sort it out for you now.... sorry ... it never gets sorted - one issue bleeds into the next VODAPHONE IM OVER YOU - GET YOUR ACT TOGETHER .. IN the mean time I want you to take my stupid phone back and reimburse me ..
My texts can sometimes arrive 3 days late! when I send them sometimes 4 days later they turn up..the billing system is in a constant state of crazyness whereby I am forced to call the customer care (laughable) every billing cycle to sort out OVERCHARGING of my account! to bve then told dont worry Ill sort it out for you now.... sorry ... it never gets sorted - one issue bleeds into the next VODAPHONE IM OVER YOU - GET YOUR ACT TOGETHER .. IN the mean time I want you to take my stupid phone back and reimburse me ..