Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2745 Someone from VIC thinks vodafone is Kept sending me someone elses account at 27 Dec 2010 02:15:42 PM
I had rung previously to inform vodafone that I am getting bills for the wrong person. I have given over all details and also raised concerns that my bill is going elsewhere as it is more often than not, not sent to my hotmail account. The unhelpful Egyptian said that there was no need to fear, all my billing information was not being sent elsewhere. She also said that she would contact XXX XXXXX and apologise for his personal information being sent to me.
Well months have passed, I actually called XXX XXXXX myself because I tire of getting his bill monthly. He said he had never been contacted by Vodafone and had no idea his bill was being sent to me. He then called and apparently had it all sorted out. Well it seems that that is not the case.
I tried email and it took a month to get an automated response to Why is there an unusual or unexpected charge on my current bill?
I replied asking why they were sending my non-relevant auto resposes to which I got:
Hi ,
Thank you for your patience.
Vodafone apologises for the delay in responding to your enquiry within our normal time frames, and regret any inconvenience this may have caused. We understand that due to this delay, you may have utilised other avenues to resolve your query.
Please note that Vodafone are unable to assist with handset upgrade or mobile internet technical issues via email. For assistance with these queries, please call Vodafone on 1555 from your Vodafone handset or 1300 650 410 from a landline.
If you still require assistance via email, please advise us within 72 hours, and we will respond as soon as possible. Alternatively the answer to your enquiry may be found by registering and accessing the My Vodafone website.
I then threatened to go to the ombudsman as they were in breach of privacy laws. I then got a HUMAN response (OMG the shock)
I apologise for the delay in replying. We have recently been experiencing higher than usual email volumes, and we are working through a backlog.
I have arranged to stop these bills from being sent to your email address. You will not receive any further emails regarding this account. Please delete any emails you have received to date.
I have 2 months to run on my 2 year contract and then I'm outta there!
Well months have passed, I actually called XXX XXXXX myself because I tire of getting his bill monthly. He said he had never been contacted by Vodafone and had no idea his bill was being sent to me. He then called and apparently had it all sorted out. Well it seems that that is not the case.
I tried email and it took a month to get an automated response to Why is there an unusual or unexpected charge on my current bill?
I replied asking why they were sending my non-relevant auto resposes to which I got:
Hi ,
Thank you for your patience.
Vodafone apologises for the delay in responding to your enquiry within our normal time frames, and regret any inconvenience this may have caused. We understand that due to this delay, you may have utilised other avenues to resolve your query.
Please note that Vodafone are unable to assist with handset upgrade or mobile internet technical issues via email. For assistance with these queries, please call Vodafone on 1555 from your Vodafone handset or 1300 650 410 from a landline.
If you still require assistance via email, please advise us within 72 hours, and we will respond as soon as possible. Alternatively the answer to your enquiry may be found by registering and accessing the My Vodafone website.
I then threatened to go to the ombudsman as they were in breach of privacy laws. I then got a HUMAN response (OMG the shock)
I apologise for the delay in replying. We have recently been experiencing higher than usual email volumes, and we are working through a backlog.
I have arranged to stop these bills from being sent to your email address. You will not receive any further emails regarding this account. Please delete any emails you have received to date.
I have 2 months to run on my 2 year contract and then I'm outta there!