Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2767 Someone from QLD thinks vodafone is VERY fail! at 27 Dec 2010 02:20:19 PM
I am so sick and tired of NOT being able to retrieve any emails, or use facebook or any other application on my phone. I give up every time. Many texts are not being received - eg today Monday 27th I received two texts - one from 20th Dec and one from 25 Dec. I am not receiving many calls at all and they appear as a voicemail some days afte the call had been plced to me. I also have USB broadband on my home computer. I have to restart my computer, and replace the USB several times a day to enable the signal to pick up, and usually it says 'very poor'. Often it has dropped out whilst in the middle of filling in a form or searching the net or writing an email for business. I work from home and find this EXTREMELY unprofessional and irritating. Each time I have called into a Vodafone shop I am told that the problem is because Vodafone is upgrading and it will be even better than before, next week. 'Next Week' was 2 months ago and I have been told the same thing in several stores.