Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2770 Someone from NSW thinks vodafone is costing us $$$ at 27 Dec 2010 02:20:27 PM
since Vodafail brought out 3 and all of their call centers are in India we have had nothing but issues. 1) when traveling overseas we contacted them to have global roaming at no at no point were we advised how much this would cost we were only advised that this would be the same as our normal bill and would only cost us if we went over our data bundle. We were supposed to be issued 3 messages and only got 1 and my partner got nothing at all just a staff member saying its been turned on. So when the bill was issued for $2000 for my bill and $900 for my partner we contacted voadfail who advised they could only help with 20% of the bill to which we forte down to 50% of the bill. 2) When my partner was in store to upgrade his phone he was told that no new contract would need to be signed and this was confirmed with the staff in the shop and over the phone so when calling up a few days later to do the upgrade the forced him to resign a contract. 3) we have call fails on a weekly basis and lack of service it will go from 3 bars to searching this has again only just started since they are doing "upgrades".....