Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2774 Someone from QLD thinks vodafone is Frustrating at 27 Dec 2010 02:21:05 PM
I am looking forward to the end of my 2 year contract in July next year. My wife and I are both on a 24 month contract and we can never call each other. We have no signal at home, and I have asked Vodafone when it will improve. No answer. My voice mail arrives days late. Calls often drop, and are difficult to make. My phone is a glorified toy.
I was charged a massive amount of money for a 50mb data download, and was forced to get a data bundle to avoid this again. The data quality is unusable and so I am paying $10 a month for a service I can not use.
My wife is upset, as she feels she is unable to contact me in an emergency.
I once had to find a tower and park next to it to make a urgent call.
I have already asked Telstra about getting a new contact, and will never use Vodafone again, once my contract is up.
Oh well, I am not alone.
I was charged a massive amount of money for a 50mb data download, and was forced to get a data bundle to avoid this again. The data quality is unusable and so I am paying $10 a month for a service I can not use.
My wife is upset, as she feels she is unable to contact me in an emergency.
I once had to find a tower and park next to it to make a urgent call.
I have already asked Telstra about getting a new contact, and will never use Vodafone again, once my contract is up.
Oh well, I am not alone.