My partener has an iphone 4 though vodafone. When I ordered the phone online for him I requested insurance as it just seemed like the smart thing to do. Well the order got changed as a customer service representive contacted my partener and re-did the order as he could get it sent out faster this order was suppose to be exactly the same as the other order with insurance included. So that was all fine and good he got the his iphone then about 2 weeks later my partner was mugged while walking home from the train station. A police report was filed etc the next day I called vodafone to find about the insurance and having the phone replaced. Turns out who ever re-did the order place the phone on a business plan which means it can't have insurance. The basically told my partner well we're not going to replace your phone you've just started a 24 month contract and now you will have no phone. Well we complained after many phone calls they offered my partner to pay for half the iphone ($500) and they would give us a new one. We thought that wasn't good enough so we contacted the TIO 3 or 4 days later they contacted my partener offered to give him the phone but he still had to pay the insurance premium ($300) and they would change the plan to a personal plan with insurance. From when he got mugged to getting a new phone took 3 weeks. The phone seems not to have too many problems with dropping out probabley because we live very close to perth but we had one day where my partener had no service for nearly 2 hours meaning he missed a call from his work telling him not to come in for that day and he travelled 1/2 into the city to find out he wasn't needed. Absolutely ridiculous. I won't be getting any services through vodafone and I feel terrible that I suggested my partener sign up to vodafone because it seemed like they had the best plan.