Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2811 Someone from NSW thinks vodafone is Vodapain!!! at 27 Dec 2010 02:31:20 PM
Contract ended with Vodaphone in May 2010, so resigned with iphone 3...Nothing but problems in the first two weeks - non-stop drop outs and No Network coverage across all different areas in south western Sydney. Called Support/Help four times....Numerous hours on hold with advice that didn't solve the problem. Went back to Vodaphone shop ready to throw phone at them after the amount of complaints I had recieved by Family, friends and business calls that I missed or cut out on. One night I was talking to my sister and the call dropped out SEVEN!!! times. The shop sent my phone away claiming my Iphone was faulty. Four weeks later I get a new Iphone and wait for it - EXACTLY THE SAME PROBLEMS!!!! I call head office again and they palm me off to the shop - so Back again I go to the shop who now advise me I have to wait for approval from Head Office to get a different phone. I have to wait another two weeks and I have to call the shop 5 different times to get answers. I get told the person in the section at head office has been away and Thats why I have had to wait - so everyone in NSW had to wait for one person to come back from holidays??? After being rude to a worker I finally get a call from the store manager the next day offering my three phones to choose from - I dont get to choose my own replacemnt phone after the abd service and reunning around I have had to put up with - NO!!!!! And of course to now cancel my contract with incur me with the exit fee!!! What a Joke ;( Instead We will offer you two older style phones to choose from and one phone that no-one has ever heard of but I'm told it's great. yeah well I was told the Iphone was great too!!!.
I choose the unknown HTC Legion after doing some reserach on the three phones on offer and it is 95% better than the Iphone but still not perfect. I still suffer lack of network service and drop outs but It is an improvement to the Iphone drama. Not once did they reinburse me for the couple of months my service was disrupted, for my constant phonecalls and hours lost on the phone to support/Help desk or for the numerous trips to the Vodaphone shop. Am exremly disappointed in their "Customer Sevice" and the fact I was made to feel like I was the problem not their service or the phone!
I choose the unknown HTC Legion after doing some reserach on the three phones on offer and it is 95% better than the Iphone but still not perfect. I still suffer lack of network service and drop outs but It is an improvement to the Iphone drama. Not once did they reinburse me for the couple of months my service was disrupted, for my constant phonecalls and hours lost on the phone to support/Help desk or for the numerous trips to the Vodaphone shop. Am exremly disappointed in their "Customer Sevice" and the fact I was made to feel like I was the problem not their service or the phone!