Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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2885 Someone from VIC thinks vodafone is Was Bad at 27 Dec 2010 02:50:41 PM
I switched from Telstra to Vodafone about 9 months ago. They messed up my combo plan so bad thinking I have 2 phones instead of 1 phone and mobile broadband. Hours on the phone complaining eventually they credited the account and gave me a years worth of free broadband. End result I haven't had to pay a bill yet and got an Apple iPhone 4 as well. Everything is working fine now. I also have adsl 2 with TPG. They would have to be the most unethical Telco I have dealt with ... the more you complain the more consistent network performance you get and I have to invlove the TIO. STAY AWAY FROM TPG AT ALL COSTS!