Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2894 Someone from WA thinks vodafone is more useless than urine flavoured lollypops at 27 Dec 2010 02:52:01 PM
Ive been with Vodafail for a bit now. Currently on $69 plan iPhone 3GS, and only have 6 months left on my contract. Initially i thought everything was fine, moderate reception but that is ok. However recently it has become unbearable. In my own home which has a tower nearby i only get 1-2 bars reception at best, the rest of the time my little iPhone tells me there is 'no service'. The same goes for when im on the road to work, uni or friends houses.
I have watched jealously as people around me with the exact same phone (so i know its not a hardware problem) with Optus and Telstra load the internet and msgs instantly, while I am still just waiting for the first page to open up.
It is completely woeful that this service is offered in this day and age, and that they are allowed to get away with it. It is daylight robbery at its best - I am paying a contract that cant be used to its fullest, yet I am told there 'is no widespread problem'
I have watched jealously as people around me with the exact same phone (so i know its not a hardware problem) with Optus and Telstra load the internet and msgs instantly, while I am still just waiting for the first page to open up.
It is completely woeful that this service is offered in this day and age, and that they are allowed to get away with it. It is daylight robbery at its best - I am paying a contract that cant be used to its fullest, yet I am told there 'is no widespread problem'
27 Dec 2010 03:27:00 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"
28 Dec 2010 02:16:07 AM: I can't believe after all the comments and posts Ive read that you are the first person to say this!! OMF This is just so obvious and would naturally be the FIRST thing I'd DO anyway! Too EASY! :)
29 Dec 2010 10:28:51 AM: i tried that but part of my contract was a new phone which they wont take back and want me to pay top $ for