Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2971 Someone from NSW thinks vodafone is Would not work in the area at 27 Dec 2010 03:07:48 PM
I purchased a Nokia N series off vodafone in early 2009, whilst living at Londonderry. Before purchasing the phone they absolutely assured and promised me that it work at Somerton where I was moving to some months later.
Sadly to say, got to Somerton, no vodafone reception anywhere, when I rang them, they promised to disconnect the contract free of charge, but ho hum, they changed their mind, stating that it worked in the area I was living when purchased. They lied, cheated, and were absolutely plain rude to me, and I had to go the expense of getting another phone which worked. Needless to say, this put me under pressure, and the Vodafone went to collections as I refused to pay it. I now have to pay the b***** $1,400.00 at a $50.00 payment per fortnight out of my disability pension.
I pleaded, grovelled, explained my hubby passed away, I had to move, rental, pension, impossible to run two mobile phones. They simply did NOT care, so I am now stuck with paying these crooked idiots out the $1,500.0
Kind regards Ann Bonser
Sadly to say, got to Somerton, no vodafone reception anywhere, when I rang them, they promised to disconnect the contract free of charge, but ho hum, they changed their mind, stating that it worked in the area I was living when purchased. They lied, cheated, and were absolutely plain rude to me, and I had to go the expense of getting another phone which worked. Needless to say, this put me under pressure, and the Vodafone went to collections as I refused to pay it. I now have to pay the b***** $1,400.00 at a $50.00 payment per fortnight out of my disability pension.
I pleaded, grovelled, explained my hubby passed away, I had to move, rental, pension, impossible to run two mobile phones. They simply did NOT care, so I am now stuck with paying these crooked idiots out the $1,500.0
Kind regards Ann Bonser