Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2973 Someone from WA thinks vodafone is a constant disapointment and cause for frustration at 27 Dec 2010 03:08:19 PM
I have been a vodafone customer for over 3 years simply. I've stayed so long because i've also been locked in for 2 years on contract and I thought all the phone companies in Australia were as unreliable as each other. There was I time I found it easy to call vodafone customer care and recieve a real person who actually knew what they and I were talking about. Unfortunatley these days a long gone. As a vodafone customer we are now battling with constant drop outs, regular black spots in highly populated areas, irregualar and inaccurate charging, constant mess ups on our plan details and serious interferrence in reception.
But where are we left? Vodafone seem free to balls us around as most of us are locked into contracts and their costomer service center is incappable of providing assistance! Many of us would have recieved an apology over the 4 or so hours we all lost in coverage a few weekends ago; this apology was followed up by free unlimited calls on the following saturday. However who did that actually help!? Most of us are on capped plans anyway, which we are unlikely to go over, let alone go over on a saturday outside of business or peak phone times!!
Now this is just their phone lines... try their broadband. It happens to be the slowest and most frustrating connection I have ever experienced with terrible download rates, spontaneous and regular drop out and constant error messages. Not to mention that it appears to be magically eating up all my credit very quickly!
I await for your solution vodafone!
But where are we left? Vodafone seem free to balls us around as most of us are locked into contracts and their costomer service center is incappable of providing assistance! Many of us would have recieved an apology over the 4 or so hours we all lost in coverage a few weekends ago; this apology was followed up by free unlimited calls on the following saturday. However who did that actually help!? Most of us are on capped plans anyway, which we are unlikely to go over, let alone go over on a saturday outside of business or peak phone times!!
Now this is just their phone lines... try their broadband. It happens to be the slowest and most frustrating connection I have ever experienced with terrible download rates, spontaneous and regular drop out and constant error messages. Not to mention that it appears to be magically eating up all my credit very quickly!
I await for your solution vodafone!