Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3002 Someone from NSW thinks vodafone is Extremely at 27 Dec 2010 03:14:27 PM
Myself and my partner signed up with Vodafone over 14 months ago, on 2 year contracts. Since day one, we have experienced constant conversation drop-outs, lack of coverage (regardless of what suburb we are in), extremely late delivery of texts and are unable to be reached with calls going straight to voicemail. There have been two emergency situations where I have been unable to be contacted which has been very upsetting. I have made over a dozen complaints to Vodafone with 'official investigations' being launched into my case. I was basically given an apology with no option of exiting my contract early without paying hefty fees. I recently took my case to the telecommunications ombudsman after being fed up with paying over $200 a month for NO service for the past 14-15 months. Vodafone is an absolute disgrace to paying customers.
27 Dec 2010 03:22:10 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"