Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3033 Someone from VIC thinks vodafone is at 27 Dec 2010 03:18:47 PM
i work in the film industry, and joined vodafone because of what i thought was an amazing cap deal they were offering. I use my phone, ALOT, And need to be contacted 24/7, so thought there 114 cap a month was great.
Ever since i have joined after leaving telstra, all i have experienced is TERRIBLE coverage, (coming from telstra its very frustrating.
I am receiving up to 7/8 voicemails in the middle of the night from messages 10 days earlier. Not good enough.
But the worst, was the deal with my cap was that i had all local phone calls included. When i bought myself an international phone card, which required me to call out from a local number, what vodafone said was in my cap, they charged me for ALL of the international calls, NOT just the local number i dialled to get out of the country. When i queried vodafone, all they said was that "that particular local number" is NOT included in the cap. WHERE did it state that in my contract, and why do they get to pick and choose what local numbers i use and dont use. I was being double charged for my international calls. Buying a phone card, and vodafone ALSO charing me.
NOT HAPPY!!!!!
Ever since i have joined after leaving telstra, all i have experienced is TERRIBLE coverage, (coming from telstra its very frustrating.
I am receiving up to 7/8 voicemails in the middle of the night from messages 10 days earlier. Not good enough.
But the worst, was the deal with my cap was that i had all local phone calls included. When i bought myself an international phone card, which required me to call out from a local number, what vodafone said was in my cap, they charged me for ALL of the international calls, NOT just the local number i dialled to get out of the country. When i queried vodafone, all they said was that "that particular local number" is NOT included in the cap. WHERE did it state that in my contract, and why do they get to pick and choose what local numbers i use and dont use. I was being double charged for my international calls. Buying a phone card, and vodafone ALSO charing me.
NOT HAPPY!!!!!